Terms & Conditions
By placing a reservation, you (Costumer) use of Jet Set Limousine LLC services by
phone, e-mail, online on this side or in any other matter indicates your acceptance of
these Terms and Conditions and become a registered traveler of Jet Set Limousine LLC.
You authorize the company to charge your credit card in full for all charges relating to
your reservation.
Modification
If Jet Set Limousine LLC, change this agreement; we shall post a revised of this
agreement online and include it on all future reservation confirmations sent, and shall
automatically replace the terms of this agreement. Your continued to use of this
services Jet Set Limousine LLC posting of revised agreement will constitute your
acceptance of the revised agreement. If you do not agree with the terms of this
agreement or any revised version of this agreement, do not continue to use the
services. Signed contract will be grandfathered and not subject to new terms and
conditions revisions. New contracts will be subject to the latest terms and conditions
posted online on the Jet Set Limousine LLC website and sent with every reservation
confirmation.
Alcohol Consumption
Jet Set Limousine LLC prohibits the consumption of alcoholic beverages inside the
company vehicles. This applies to all our fleet vehicle(s) and operated by Jet Set
Limousine LLC. Passengers will be asked to please consume their beverages prior to
entering the vehicle.
Liability
Jet Set Limousine LLC will not responsible for any belongings left while the client is in
or out of the vehicle. If you do forget something in a vehicle please call our office
immediately so that we can try to locate it for you. The client assumes full financial
liability for any damage to the vehicle caused during the duration of the rental by
them or any members of their party (broken glassware, damaged seat, carpet, mirror,
burn hole, rip or tear to upholstery, spills, due to sickness interior-exterior, vandalism
and etc.) willfully or accidently. This is not exclusive list; any and all damages caused
to the vehicle and or including loss of revenues for downtime during repairs can and
will be charged to the credit card used to book this service. If there is not enough room
on the credit card to satisfy damages, Jet Set Limousine LLC reserves the right to file in
a Hudson County, NJ to recover losses. Clients agree that there will be no smoking in
our vehicle(s). Client agrees that passenger capacity of the vehicle provided shall not
exceed. Jet Set Limousine LLC reserves the right the terminate without refund this or
any other contact for noncompliance of the above requests, especially if the renters do
not follow chauffeur requests in order to obey the rules in this contract. Our chauffeur
will NOT be mistreated or verbally or physically abused for any reason. We provide our
clients with a polite, respectful, professional service and expect the same return from
our clients. In case of misconduct by you or your party, chauffeur has right the
terminate service without refund. This is without exception. Chauffeur will assist with
luggage at a client request, but assume no liability doing so.
Guarantee
Jet Set Limousine LLC cannot guarantee the availability of over time on hourly rentals.
It is of particular importance that the purchaser makes allowances for anticipated
delays and adherers to the agreed time schedule. In the event that the purchaser wants
to change the time of the itinerary, they may do so, only if Jet Set Limousine LLC can
accommodate other clients that booked with Jet Set Limousine LLC prior to or after
the said time. If applicable, the purchaser further agrees to pay additional charges
incurred such as overtime, tolls, parking etc. The purchaser authorizes Jet Set
Limousine LLC to charge any additional charges or fees on the purchaser’s credit card
on file. Jet Set Limousine LLC guarantees that all our vehicles are constantly checked to
keep the highest possible standards. Since we offer high-tech-equipped vehicles,
sometimes heat and excessive use of all power equipment might be subject to
temporarily failure. This will of course not interfere with the safety of the vehicle itself
and therefore will no effect on continuing or paying of contracted trip. Jet Set
Limousine LLC agrees to send the requested vehicle as offered in the contract. We have
right to upgrade the vehicles or switch the vehicle in case of emergency breakdown or
if vehicles were in accidents. As stated, this only happen in case of emergencies. If no
upgrade is available, Jet Set Limousine LLC gives the costumer the right to downsize
the vehicle and receive additional discounts if wanted. No additional charges will
occur on the costumer side if upgrade is made without costumer request. If switching
occurs in the same category, or upgrades are made, it will not affect the contract
and/or payment of contract. Costumer therefore accepts that replacement vehicle may
be substituted if contracted vehicle becomes unavailable for any reason. If any of our
above guarantees or contracted terms cannot be met due to conditions outside out of
our control, including weather, accidents, storms and any other circumstance,
including, but not limited to, traffic congestion, road closures, accidents, flight delays,
etc. , we will use reasonable efforts to notify the costumer of these conditions and
resulting delays or changes.
Disputing / Terminated Rides
If a customer disputes a charge by Jet Set Limousine LLC with his/her credit card
company, a $50 fee per disputed charge will be charged to the customer. If it is
determined Chivalry Limousine is the wrong, the $50 fee will be dismissed. If it is
determined that Jet Set Limousine LLC is in correct and has provided both parties with
proper documentation, the $50 fee per disputed charge will be enforced and charged
to the customer’s credit card on file. By accepting services offered by Jet Set Limousine,
you forfeit your right to dispute the charges via your credit card company for rides
terminated due to prohibited actions and behavior described in this contract.
Refund Policy
Any and all reimbursements due back to the client from deposits and/or for any other reason will be issued back to the credit card provided. It may take up to 3 business days.
Confirmation / Rates
A confirmation number is provided for every reservation and confirmation email
message is generated by the computer system. We are not responsible for lost/not
received confirmations when booking via internet. Clients may have spam blockers on
and sometimes confirmations do not get through. It is client’s responsibility to call and
get a confirmation number. Jet Set Limousine LLC has standardized routes with flat-
rate pricing for travel to and from most major cities and airports. Rates for travel
between locations in which a point to point rate does not exist will be charged at the
prevailing hourly rate plus gratuity and applicable fees. All trips billed an hourly basis
have a two (2) hour minimum in Manhattan, NYC, (3) hour minimum in the same city
other than Manhattan and (5) hour minimum traveling out of town. Hourly trips are
billable on a garage to garage basis. Rates are subject to change at any time.
Hourly Bookings
Hourly bookings are calculated garage to garage, 1 hour equal to 15 miles
(example 3 hrs booking gets 45 miles) exceeding your total miles subject to
additional charge. Customer should let us know their itinerary and final
destination at the time reservation is made.
No Show Policy
There will be a 30 minute grace period following the pick-up time unless the customer authorized waiting time. If we are not able to connect with the customer, No Show will be authorized and full charge will apply. Grace period will be 1 hour for airport pick-ups after flight arrival.
Cancellation Policy
Cancellations are accepted by phone or online. If you experience difficulty locating your chauffeur at any time, Contact Jet Set at (201) 724 7986 immediately. A dispatcher is on call 24- hours for assistance. Leaving the pickup location without notifying Jet Set Limousine LLC will result a no-show charge. A cancellation fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than two (2) hours before the scheduled pickup time and a six (6) hour for hourly reservations. 3 hours minimum charge applies within 6 hours cancellation for hourly reservations. We are not responsible for passenger flights or trains, which are missed, cancelled,
diverted, delayed or any other incident which results in your failure to comply with the required cancellation policy. In this instance we will use our best effort to fulfill client needs, subject to wait time fees or late cancellations and re-booking, without detriment to other reserved clients. If you are not able to contact Jet Set Limousine LLC for your cancellation, it will be considered a “no-show” and will result in a cancellation fee equal to the full fare of the trip plus all other charges. All reservations will be considered a “no-show at (30) minutes past your scheduled pickup time and (1) hour for airport pick-ups after flight arrival..
Change Policy
Jet Set Limousine LLC requires that all changes be received by phone two (2) hours in
NYC and NJ, four (4) hours outside NY and NJ prior to scheduled pickup time. If a
change cannot be accommodated and results in a cancellation client will be charged if
it is passed free cancellation period. Changes cannot be made with our chauffeur.
Waiting Time
15 minutes complimentary waiting time offered four point to point pick-ups , 30 minutes complimentary waiting time offered for commercial airport pick-ups. Waiting time starts after arrival.
Accounting / Billing
Trips are charged to customer’s credit card or corporate charge account. All reservations require a credit card on file. Jet Set Limousine LLC accepts all other major credit cards (American Express*, Visa, MasterCard, Discover). All charges, including gratuity are billed to your credit card or charge account. For credit cards, payment pre authorized forty eight (48) to seventy two (72) hours prior to trip date. Full payment will be taken after the trip completion. Charges will reflect costs incurred while performing transportation services for reservations placed by Jet Set Limousine LLC, by the customer, its agents and any individuals requesting transportation as an authorized employee of the customer and will reflect costs including but not limited to trip charges, tolls, parking, gratuity, additional stops, additional time, etc. Client responsible for full payment of any additional charges beyond the original agreement. Rates are confirmed at the time of the reservation. Suggested gratuity is added to on the bill for all trips. The chauffeur gratuity is discretionary. If you choose to provide an additional cash gratuity, it is your sole discretion and would be in addition to the gratuity already on your bill. You will not receive a full or partial refund for the gratuity by providing a cash tip to the chauffeur. In booking a reservation, you (client) authorize Jet Set Limousine LLC to bill you accordingly or charge the credit card provided for the services rendered at the rates given at the time of reservation and any changes incurred after trip completion.
Contract Obligation
The person signing this contract acknowledges he/she has read our terms and
conditions listed above and is the authorized purchaser for this rental agreement, the
authorized cardholder for the given credit card and/or responsible party liable for
payment of the total amount due. I understand and agree to pay for any and all
damages my party may cause Jet Set Limousine LLC. I am fully understood and agree
to the above terms and conditions. I understand and agree to pay deposit and/or
entire contract price based on the terms of the cancellation policy. Jet Set Limousine
LLC reserves the right charge the full contract amount 48 hours prior to the date of
service. By agreeing to these terms and conditions, signing and providing your credit
card information, you are authorizing Jet Set Limousine LLC to charge your credit card
for any of the following charges; deposit, all services rendered, and any damages done
to the vehicle. Any overtime hours or fees as a result of damage to the vehicle will be
calculated and billed within 72 hours of the completion of the service. I am satisfied
with the term and conditions above and fully understand and agree. If for any reasons,
I am not satisfied with the services that I receive, I have 12 hours after the completion
of the trip to notify Jet Set Limousine LLC and a file a complaint in writing. If Chivalry
Limousine does not receive my written complaint in above stated time frame, I agree
that there is no complaint and I am fully satisfied with the services I received and will
not file any complaint against Jet Set Limousine LLC with nay official bureaus or online
consumer website. The purchaser will be contacted within 12 hours of the complaint to
address concerns in effort to settle matter.